Course & exam-prep help
Questions about your Florida CNA Exam Prep course, study plan, practice exams, ReadyCheck, or what to work on next.
Ask for help →FamilySafe CNA Support
Need help with your Florida CNA path?
This is the direct support desk for FamilySafe CNA students and prospective CNA learners—course help, skills coaching, Prometric questions, scheduling guidance, and career-support requests.
Skills coaching
Request Skills Lab or private coaching when you need focused practice, remediation, or help getting comfortable with a skill.
Request coaching →Prometric & scheduling
Need help understanding the Florida testing process, your FamilySafe Welcome/Prometric setup, or your live-class schedule?
Get CNA support →Career support
Questions about first-job readiness, applications, interviews, or the CNA Career Launch side of FamilySafe.
Request career help →A CNA-specific contact desk
You do not need to figure out which department to contact.
Send the request through CNA Support and FamilySafe can route it into the CNA Delivery workflow. Submitting a request does not charge you, guarantee a coaching appointment, or replace official Florida Board of Nursing or Prometric requirements.